Shipping & Handling

International Shipping

Cacem.com ships worldwide to nearly every country across the global, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely.

Cacem partners with major international shipping companies like DHL, UPS, FedEx, IB, and EMS to offer three shipping methods:

  • Expedited Shipping: 3-7 business days
  • Standard Shipping: 6-8 business days
  • Flat Rate Shipping: 7-25 business days

You can choose your preferred shipping method on the Order Information page during the checkout process.

 

What is item processing time?
After we receive your order, every item will undergo strict quality control in order to ensure the product’s quality. The precise processing time is variable and dependent on many factors (e.g. item design, material and complexity). Items which feature stitching, multiple materials, embellishments, decorative work and intricate patterns may require additional time during the detailed QC process. For relatively simple items and small orders, generally speaking, the average processing time is 1-3 business days (approx.) however more complicated items and/or larger orders can require up to 5 days and, occasionally, 7 days to fully process before shipping out. Your total satisfaction is important to us and we appreciate your patience.

1. Due to customs clearance times getting longer, Standard Rate Shipping and Hong Kong Post times have been affected.

2. Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.

3. Processing time: In order to guarantee the quality of products, cacem.com has to prepare your goods before they are shipped out. We perform strict quality control on the products and carefully package your items.

4. Due to the weight and size limit on items imposed by Hong Kong Post, not all items are eligible. Some items can only be dispatched by Standard Rate Shipping and Expedited Rate Shipping. We apologize for any inconvenience.

Important Notes:

– Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.

– All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.

– Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

– It can take a few days following order shipment before the Tracking number becomes active on the courier’s system. If the information has not appeared on the courier’s website, please try again later.

· Cacem ships all packages from our warehouse and distribution center.

Shipping and Customs

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer’s responsibility to clear customs and pay the relevant Customs duties. Cacem.com do not add taxes, VAT, duty, or any other hidden charges.

Different countries will have different import regulations. If the amount declared on the package is over a certain amount, it is possible that you will have to go to your local Customs office personally and be subject to import tax. Depending on the amount declared, this can be quite high. In order to protect you from these additional fees and to save you a trip to the Customs office, we will declare the package contents at a lower, more suitable level. The specific value declared is based on the specific import regulations of your country, the actual value of your order as well as the type and quantity of the products you have purchased.

When you tick the check box of our Sales Terms before placing your order, you are agreeing to a lower value declaration. We are still able to declare your order at its actual (full) value if you wish. Please note that this can only be done if you explicitly and clearly indicate your wish by emailing us before we dispatch your package-usually we have a handling period of 3 working days. However, if you are taxed due to the higher declared value of the order, it will be your responsibility to clear the goods from Customs and pay for all import duties and related expenses.
Please note that, under these circumstances, if there is an exchange or refund involved, any additional expenses will not be refunded by us.

If the items are detained by Customs, the buyer is responsible for clearance of the items.